Terms of Service

1. Who can use PerfIQ

PerfIQ is built for businesses. You must be at least 18, sign in with a work email address, and have the authority to use PerfIQ for the organization you work for. If you accept these terms for an organization, you are agreeing on its behalf.

PerfIQ is not meant for personal or consumer use.

2. Your account and workspace

Sign-in is handled by our sign-in provider. Keep your sign-in secure and do not share it. You are responsible for what happens under your account, and for the information you put in.

A workspace holds the information about one company. Whoever owns the account decides who in the organization sees it. Tell us at legal@theperfiq.com right away if you think someone has used your account without permission.

3. Acceptable use

Use PerfIQ for your own organization’s legitimate business purposes. Please do not:

• break the law or anyone’s rights, or upload information you have no right to use;
• upload sensitive personal information that the analysis does not need (for example health records or government ID numbers);
• try to get around limits, access another customer’s information, probe or disrupt our systems, or test their security without our written permission;
• copy, resell or reverse-engineer the service, or use it to build a competing product;
• use it to harass, deceive or harm anyone.

We may limit or suspend access that breaks these rules or puts others at risk.

4. What Q does, and what it does not

Q, the PerfIQ assistant, and the diagnoses, scores, plans and other analysis you see are generated by artificial intelligence from the information you provide and from our methods. They can be incomplete, out of date or wrong. That includes the notes Q keeps about your company, which reflect what you told it and can become out of date. Check them, and correct or remove any that are wrong.

You must review the results before you rely on them. They are a starting point for your judgment, not a substitute for it. PerfIQ does not give financial, legal, tax, accounting, investment or employment advice, and nothing it produces is a recommendation to buy, sell or hold any security. Decisions you make using PerfIQ are yours, and we do not promise any business result.

5. Your data

You own your data. That means the information you enter or upload, and the results PerfIQ produces for you from it. PDFs up to 10 MB can be attached in a conversation. The original is kept in private storage for 30 days and then deleted, the notes made from it stay until you remove them, and our AI provider reads the file to make those notes. Files and notes are deleted with the company or the account. That includes the notes Q keeps about your company.

You give us permission to host, copy, process and analyze your data, and to share it with the service providers described in our Privacy Policy, only as needed to run PerfIQ for you, keep it secure, give you support, and improve the service as the Privacy Policy describes.

We own PerfIQ itself: the software, the methods and the pattern library. That includes what we learn from many customers together. You agree that information from your use may be combined with other customers’ and used this way, in aggregated and de-identified form, which never identifies you, your company or any person to anyone else.

6. Confidentiality

We treat your company information as confidential. Only people at Think. Do. Thrive., LLC who need it to run, support or secure the service can see it, and opening an account page in our staff tools is logged. We do not share it except with the providers described in the Privacy Policy, when you ask us to (for example, a share link you create), or when the law requires.

Please treat the parts of PerfIQ that are not public, such as our methods and unreleased features, as confidential too.

7. AI providers

To produce answers, PerfIQ sends the relevant parts of your information to an AI model provider, currently Anthropic. That can include your messages to Q, the notes Q keeps about your company, the brief and answers you entered, figures you uploaded and the analysis built from them. Some market-research steps also use web search, which can include your company name or industry in the search.

We do not use your content to train AI models, and we do not give it to anyone to train theirs. We send your content to Anthropic’s API to get answers, and Anthropic handles it under its own terms.

Separately, PerfIQ learns from diagnoses across customers, in aggregated and de-identified form. This is on by default. The Privacy Policy explains what is shared, what is never shared, and how to opt out.

8. Sharing results

PerfIQ lets you create links to share a report. Anyone who has the link (and its passcode, if you set one) can see that report until it expires or you turn it off. A passcode is an extra step, not strong protection, so share links only with people you trust.

9. Availability and changes

We work to keep PerfIQ available and secure, but it is provided “as is” and may sometimes be down for maintenance or because of problems outside our control. We may add, change or remove features. We will try to give notice of changes that matter to you.

10. Plans, trials and fees

PerfIQ has a free plan with limits and a paid plan with more. We may offer a free trial of the paid plan. When a trial ends, the account moves to the free plan unless you choose a paid plan. You can start or change a paid plan in the product, where payment is handled by our payment provider, Stripe. We never see your full card number.

Paid plans renew each month or each year, as you chose at checkout, until you cancel. You can cancel at any time from your billing settings, and the plan runs to the end of the period you paid for. Fees already paid are non-refundable unless the law requires otherwise, or we end a paid plan without cause (see section 11). Fees do not include taxes.

Usage limits apply to every plan. Where we offer extra usage beyond a plan’s included amount, you turn it on yourself and set a limit before it starts, and it is billed on your next invoice. We may change prices for future periods by telling you in advance. Larger or custom arrangements can still be made with our team under a written order, and the order controls if it differs from this section.

11. Ending your use, and deleting your data

You can stop using PerfIQ at any time. You can ask us to export your company’s data, or to delete your account, by writing to legal@theperfiq.com; some of these tools are also available inside the product. Deleting an account removes your information as described in the Privacy Policy.

We may suspend or end an account that breaks these terms, is unpaid, or puts the service or others at risk. If we end a paid plan without cause, we will refund any fees paid for the time left.

Sections that are meant to continue (such as ownership, confidentiality, the limits on liability and governing law) continue after your use ends.

12. Disclaimers and limits on liability

To the fullest extent the law allows, we make no promises about PerfIQ beyond what these terms say, and we disclaim implied warranties such as fitness for a particular purpose.

To the fullest extent the law allows, neither of us is liable to the other for indirect, special or consequential losses, such as lost profits or lost business. Our total liability for anything arising from PerfIQ is limited to the fees you paid us for the service in the 12 months before the event. These limits do not apply where the law does not allow them, for example for fraud or willful misconduct.

13. Governing law

These terms are governed by the laws of the State of New Jersey, without regard to its conflict-of-law rules. Disputes will be brought in the state or federal courts located in New Jersey, and you and we agree to those courts.

14. Changes to these terms

We may update these terms. The version and effective date are shown on this page. When we make a change that matters, we will ask you to review and accept the new version the next time you sign in. If you keep using PerfIQ after that, you are accepting it.

15. Contact

Think. Do. Thrive., LLC. Email: legal@theperfiq.com.