Documents and contacts
These are the documents that govern PerfIQ, the companies whose services it uses, and how your data is kept, deleted and exported.
- Documents
- Service providers
- How long we keep your data, and how to delete it
- Export
- Where to write
- What we do not do yet
Documents
| Document | Where | Status |
|---|---|---|
| Terms of Service | /terms | Version 2026-11-02. |
| Privacy Policy | /privacy | Version 2026-11-02. |
| Security overview | /security | Reviewed 2026-11-02. |
| Data Processing Agreement | Not available yet. | Write to legal@theperfiq.com if you need one. |
| Security questionnaire answers | Not available yet. | Write to us and we will answer what we can in writing. |
Service providers
These are the companies whose services PerfIQ calls from its code.
| Provider | What it does | Data it receives | Where |
|---|---|---|---|
| Cloudflare | Hosting, database, key-value and file storage, job queue and request logs. | Everything PerfIQ stores or processes for you; request logs include web addresses and network addresses. | The main database and the uploads storage are in western North America (recorded 2026-10-30); other services run across Cloudflare's network. |
| Anthropic | AI answers, diagnoses, plans and web search. | The parts of your information listed on the AI and data use page. | Not published here yet. |
| WorkOS | Sign-in and identity. | Your email, name and sign-in sessions. | Not published here yet. |
| Stripe | Payments and subscriptions. | Your email, account number, plan, number of companies and usage credits. Stripe handles your card details, and PerfIQ does not see or store them. | Not published here yet. |
| HubSpot | Support requests and, when sign-up sync is switched on, contact records. | Name, email, company and message; with sign-up sync, also the sign-up source, plan, stage and trial dates. | Not published here yet. |
| Google Fonts | Typefaces in your browser. | Your network address, when a page loads. | Not published here yet. |
| Browser push services (Apple, Google, Microsoft or Mozilla) | Notifications, only if you turn them on. | Encrypted notification content and your device address. | Depends on your browser. |
How long we keep your data, and how to delete it
PerfIQ keeps your information while your account is active, and it does not yet remove old diagnoses and plans automatically.
You can delete a company from inside the product. To delete your whole account, contact support@theperfiq.com.
Account deletion removes your account record, conversations and messages, briefs, diagnoses, plans, uploaded files, notification subscriptions, share links, usage and activity records and the learning records tied to your account.
It also cancels your subscription and deletes your customer record at Stripe, your sign-in user at WorkOS and your contact at HubSpot; if one of those services is unavailable, PerfIQ keeps trying for up to 30 days, and then staff finish it by hand.
Payment records that Stripe or the law requires, support tickets already in HubSpot (removed on request) and copies in the providers' recovery systems can remain for a time.
As of 2026-10-30, Cloudflare documents a restore window of up to 30 days for its database history (source).
Activity records are kept after deletion, with the email address and network address removed.
Export
You can export your company's data and your notes from inside the product.
For an account-wide export, write to legal@theperfiq.com.
Where to write
Privacy, legal and data requests: legal@theperfiq.com. Security reports: security@theperfiq.com. Company: Think. Do. Thrive., LLC.
What we do not do yet
- We do not hold a SOC 2 or ISO 27001 report, and we have not had a penetration test.
- We do not offer a Data Processing Agreement yet.
- We do not yet run an automatic schedule that removes old diagnoses, plans and conversations.
- We do not publish an uptime commitment or a status page.
- We have not published the locations of every provider yet.